Our client, a large institution within the social securities environment, was facing the challenge of privatization. For its IT department it meant a shift from internal to external clients along with all its consequences for services, management, organization and personnel.

Singapore’s second largest info-communication organization and the sole operator delivering a full range of information, communications and entertainment services over fixed, cable, mobile and Internet platforms has invested in an IT Service Management Tool to support and improve their ITIL® processes.

The IT organization of a bank in Western Europe was interested in assessing how to professionalize its service provisioning. Control on projects and processes had to be enhanced because the organization wanted to provide highly reliable and secure systems with flexible IT solutions. This supported the realization of the bank’s new strategy to innovate faster than its competitors, by facilitating a short time to market of new IT functionality.

One of the largest investment banks in the world has a major account for this ASP in Singapore. 24/7 global application support services is provided on-site for this bank. After several years of constructive relationship, a situation evolved where both parties were looking for structural improvements in the service provisioning.

With an IT staff of over 500 people in three locations, one of our clients in the U.S. was struggling on how to inform their IT personnel on the ITIL® processes and procedures. These had been completely revised together with the implementation of a new tool to support all these processes.

Our client, an international company in the flexible workforce industry, was facing a shrinking market and was seeking ways to cut costs. The reduction of IT spending was one of the highest priorities. IT management had lost control of the IT contract portfolio due to the history and growth of the company. Contract values, contract periods and conditions were hardly known and could only be evaluated per contract.

Our client, a international operating governmental organization, aimed to reach and serve a much broader group of citizens through the internet. The customer wanted to provide more newsworthy, consistent and high-quality information to fully satisfy user requirements.

Our client, a bank belonging to the world’s top ranked financial institutes, wanted to reduce costs by consolidating its back office activities within the Latin-American region. A large part of this major change program was the migration of Operations and IT data processing from several South American countries to Mexico. A new organizational unit was founded to incorporate the consolidated activities.

Our client, an international governmental organization, provides printed data to professional users (i.e. banks and other governments). The client wanted to provide more newsworthy, consistent, and high-quality information. In the past they printed yearly reports but the electronic highway is taking over. Our client’s goal was a high quality Internet interface that fully satisfies user requirements.

Our client, a global pharmaceutical, wanted to gain control over its ICT infrastructure to comply with the list of regulations of the Food & Drug Administration (FDA). They aimed to centralize all ICT activities after which they intended to outsource it.