Course Description:

This 5-day practical "hands-on" course is the essential foundation for newcomers to PC support. It builds on the skills developed in the companion "CompTIA A+ Essentials 2009 Support Skills" course to provide students with the necessary training to ensure proficiency in PC installation and troubleshooting skills. The course has been developed to produce competent PC support engineers who are capable of taking and passing CompTIA’s A+ Certification exams or other similar qualifications.

Students will learn the fundamental principles of supporting desktop and portable computers and operating systems plus network and print devices and applications

Course and Learning Objectives:

At the end of this course, you will be able to:

• Manage and optimize Windows using command line tools, administrative consoles, and Remote Desktop.
• Manage and optimize disks and volumes using command line tools and administrative consoles.
• Diagnose and resolve Windows troubleshooting scenarios.
• Use anti-virus tools to prevent and recover from malware infections.
• Configure and troubleshoot local network and wireless connections and client applications.
• Configure and manage users, groups, and shared resources.
• Configure and troubleshoot access control measures, such as BIOS security, authentication, encryption, and firewalls.
• Perform preventive maintenance using approved tools and products.
• Assemble, disassemble, and upgrade PC and notebook components.
• Configure and update BIOS/CMOS.
• Troubleshoot, optimize, and upgrade hardware.
• Troubleshoot and maintain printers

Certification Track:

This course will prepare students for the 220-702 CompTIA A+ Certification Practical Application exam for the objectives released in August 2009. A+ Certification is internationally endorsed and recognized as the only benchmark vendor-neutral qualification for PC support and troubleshooting. Indeed, A+ Certification is a prerequisite qualification for employment (and is endorsed) by many leading computer manufacturers and vendors on a global basis.

Certificate:

COMPTIA A+ Practical Application Support Skills

Duration:

5 days

Course Delivery:

Classroom

Languages:

English

Reference Materials:

Additional reference materials are not required for this course.

About the Examination:

Required exam parts: One exam
Number of questions: 100
Length of test: 90 minutes
Required Passing score: 700 on a scale of 100-900.

Prerequisites:

Students should have successfully completed the "CompTIA A+ Essentials Support Skills" course or have equivalent previous experience of PC support. Specifically, it is recommended that students have the following skills and knowledge before starting this course

Use a keyboard and mouse, Recognize the main components of a PC (such as case, monitor, mouse, and keyboard) and different data media such as floppy disks or CD-ROM, Start the computer and navigate the Desktop, Use Windows Explorer to create directories and subdirectories; and move, copy, or rename files and directories, use Internet Explorer to view websites.

Target Audience:

This course is intended for students wishing to qualify with CompTIA A+ Certification for PC Support professionals. It is also suitable for students wanting to improve their skills in PC support and administration. By completing this course, students will also be assisted with entry into a career in ICT. This course will particularly benefit students pursuing a career in supporting desktop personal computer users, in job roles such as Support Engineer, Maintenance Engineer, Desktop Engineer, Computer Administrator, or PC Support Analyst. Study of the course can also help to prepare for other, similar technical support qualifications and act as groundwork for more advanced training, including CompTIA Network+ or CompTIA Server+, CCNA, and MCSE / MCSA